InstantGo 10000 Built-in USB-C Cable

InfinityLab 5,000 power bank is 18.65Wh, and 10,000 power bank is 38.5 Wh.
For all versions available (Lightning, USB-C and Wireless).

Normally, batteries under 100Wh (Watt-hour) can be carried on the plane during flights.
InfinityLab 5.000 power bank is 18.65Wh (Watt-hour), and the 10.000 power bank is 38.5Wh (Watt-hour), which should be allowed as a carry-on item.

We advise you to consult the flight company if you are in doubt before using it as a carry-on item.

Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.

Here is how it works:
1. Plug your power bank into a wall charger.
2. Connect your device to the power bank (using the integrated cable or connecting a cable to it).
3. Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.

Under normal usage, the battery should remain at 80% capacity after 300 charge cycles.

What is a charge cycle?

Your power bank is 100% charged, and then one cycle means when you discharge the device to 0% and charge it all the way up to 100%. That is one full charge cycle.

Here are all the possibilities of how you can charge devices from your power bank.
InstantGo 5,000 with built-in Lightning cable: 1 (1 x integrated cable)
InstantGo 5,000 with built-in USB-C cable: 2 (1 x integrated cable, and 1 x USB-C output)
InstantGo 5,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)
InstantGo 10,000 with built-in Lightning cable: 2 (1 x integrated cable, and 1 x USB-A output)
InstantGo 10,000 with built-in USB-C cable: 3 (1 x integrated cable, 1 x USB-C output and 1 x USB-A output) InstantGo 10,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)

For 5,000 models, the Max power output is 18W total.
For 10,000 models, the Max power output is 30W total.

It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.
You can also check detailed power output information from the specification on the product page.

The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page.

Normally, the InfinityLab power bank may be warm to the touch during discharging.
However, if the power bank becomes too hot, starts to expand, or emits a strong odor, please stop using it immediately and contact our customer service.

The InfinityLab power bank support Power Delivery 3.0 to provide you with the fast charging experience.

InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.
However, it may not apply to laptops that require output power of more than 30W.

Please check your laptop requirement before charging it with our devices.

The InfinityLab power bank is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them. Ensure that you keep your power bank dry at all times.

Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.
If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.

If it still doesn’t work, please contact our customer service team for help. 

The InfinityLab power bank will not damage your device. The InfinityLab power bank will deliver the power your device need during charging. And the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions.

Yes, after your phone is fully charged, the InfinityLab power bank will stop output.

The InfinityLab power bank will have lower charging efficiency under cold or freezing environments (below 5 degrees Celcius). Therefore, you will feel it’s charging slowly.

However, when you return to normal temperature (below 35 degrees Celsius), the InfinityLab power bank’s charging efficiency will be back to normal.

The integrated cable only serves as output to charge your devices. Please use the input port to recharge your power bank.

The integrated cable cannot be replaced or detached.
In case cable is damage please contact our customer service team for help.

To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.
1. Press the power button (located on the front side, next to the battery indicator).
2. Place your device on top of the power bank.
3. The LED indicator on the side of the power bank will light up, indicating that the product is ""charging.""

The InifilityLab power bank is Qi-certified for max. 10W of Qi wireless charging. Your device should support Qi charging, and actual wireless charging speed may vary depending on devices. For example, iPhone 11 Pro supports Max 7.5W Qi charging and Samsung Galaxy S21 supports Max 15W QI charging. Check your device details to know how much power it can receive.

FOD (foreign object detection) is a security guarantee that must be included in Qi certification. This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.

​​​​​​​Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover. However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.

Our InfinityLab power bank is Qi-certified which includes FOD (foreign object detection) as a security guarantee. If you have a metal plate on the back side of your phone, the wireless charging will not work due to safety concern, so please remove the plate if you would like to enjoy Qi wireless charging.

We suggest to pick one way to charge your phone, so either charge your phone through wireless charging or wired charging.